Level 2 & 3 Support

Secure your staff’s day-to-day operations

We support municipalities, intermunicipal authorities, departments, and public institutions with a responsive service that is GDPR-compliant and adapted to the budgetary and organizational constraints of the local public sector.

Our Services for the Public Sector

Helpdesk & Staff Support

Service desk with multi-channel support (phone, portal, email), remote assistance, and on-site interventions :

    • Ticket management (ITIL)

    • Customized service catalog

    • Line-of-business application support (civil registry, finance, GIS, etc.)

Managed IT Services & Asset Management

Monitoring, updates, patching, and administration of workstations, servers, and networks across the authority :

    • Inventory & CMDB

    • Patch management (WSUS/MECM)

    • Network monitoring and backups

Cybersecurity

Protection of public data and staff, awareness training, and incident response.

    • Antivirus/EDR & web filtering

    • Disaster Recovery Plan (DRP)

    • Phishing tests & training

Projects & Advisory

Support for the success of your digital projects, from design to production :

    • Infrastructure modernization

    • Microsoft 365 migrations

    • Optimization of virtualized environments

    • Data Protection Officer (DPO) services

Our Commitments

Helpdesk & Staff Support

Clear service level agreements (SLAs) :

    • Response time < 30 business minutes

    • Standard resolution < 24h

    • Transparent communication & reportin

Compliance & GDPR

Processing records, DPIA when required, subcontracting clauses, logging and retention of audit trails.

Proximity

Guaranteed closeness with scheduled on-site visits, systematic reporting, and a dedicated point of contact throughout your project.