Modernize citizen services with a next-generation IPBX
IP telephony, multi-site call handling, queues, IVR, call recording, real-time statistics, and mobility — in the cloud or on-premises, depending on your requirements.
A telephony solution tailored for local authorities
P-Series PBX System
Full IP standard, available as a managed cloud service or on-premises appliance.
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Multi-level IVR, queues, ring groups, voicemail
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Contact center: wallboards, SLA, KPIs
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Microsoft Teams & CRM integration
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SIP Gateways & Trunks
Interoperability with public operators and existing systems.
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SIP/TLS & SRTP, operator SBC, dial plan
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Interoperable, DDI per department, scheduling
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High availability & automatic failover
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Mobility & Remote Work
Stay reachable wherever you are.
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Linkus softphone (iOS/Android/Windows/macOS)
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Calls, chat, presence, video & screen sharing
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VPN/Zero-Trust, firewall, managed allow-lists
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Use Cases for Your Public Services
Town Hall Front Desk & Citizen Services
Dedicated numbers: Civil Registry, Elections, Urban Planning
Custom on-hold messages adapted to peak periods
Automatic callbacks for abandoned calls
Schools & After-School Services
Call allow-lists and restricted schedules
Broadcast of alerts (SMS/announcements) to staff
DECT phones for on-site mobility
Municipal Police & On-Call Services
Priority queue, call recording, call logs
Forwarding to on-call mobile phones, time-based scenarios
Emergency hotline with pickup performance indicators
Social Services & Community Support
Interaction history and caller identification
Specialized queues and automatic callbacks
Enhanced confidentiality & access control
Key Features
Reception & Call Routing
Multi-level IVR, announcements & information messages
Department-based and multi-site dial plans
Calendars (public holidays, emergencies, closures)
Contact Center
Call queues (priority, max wait time, overflow)
Real-time statistics, SLA & call monitoring
Abandoned-call callbacks, satisfaction surveys via SMS/email
Collaboration
Softphone, video, chat, presence, screen sharing
Microsoft Teams & Outlook integration
APIs & webhooks for your applications
Resilience
High availability (cloud) & operator failover
On-premises: redundancy and scheduled backups
Continuity plan: conditional forwarding
Security & Compliance
SIP/TLS encryption and SRTP media protection
Access policies, MFA, logging
Retention settings for GDPR compliance
Accessibility
Text-to-speech and clear messaging
Queues & IVR fully operable via keypad only
Design aligned with WAI-ARIA best practices
Two Deployment Approaches