Ensure the digital continuity of your local authority

User support, 24/7 monitoring, security, and backups.
Clear contracts, GDPR-compliant, and fully aligned with public procurement requirements (ESPD, Chorus Pro, reversibility clauses).

Our Services for Local Authorities

User Support

Single point of contact & assistance
Service desk (Level 1/Level 2), remote takeover
Scheduled on-site interventions (contract or ticket-based)
Service catalog and user portal

Workstations & Asset Management

Asset management and operational maintenance
Image deployment, MDM, updates
Inventory & license management
Renewal policy (controlled TCO)

Security

Protection & compliance
EDR antivirus, web filtering, MFA
3-2-1 backups, tailored DRP/BCP
Logging and hardening (least-privilege principle)

Networks & Servers

24/7 monitoring & operations
Availability, capacity, and security monitoring
Windows/Linux server administration, virtualization
Public/admin Wi-Fi, QoS, VLAN

Public & Private Cloud

Messaging & collaboration
Microsoft 365 / Google Workspace
Legal email archiving, retention policies
Change management support

Public Procurement

Procedures & contractual clauses
Assistance with tender documents, variants, appropriate penalties
ESPD/MPS, electronic submissions, Chorus Pro invoicing
Reversibility clause and knowledge transfer

Methods & Governance

An organization aligned with best practices and driven by simple, actionable indicators.

  • Service catalog: roles, responsibilities, and request procedures

  • Escalation process: P1→P4 prioritization, response/resolution SLAs

  • Change & release management: maintenance windows, rollback plans, communication

  • Committees: weekly operations, monthly steering, quarterly strategic review

  • Dashboard: availability, MTTR, satisfaction, security

GDPR & Security

  • Data Processing Agreement (DPA) / subcontracting amendments, support for processing records

  • Access rights management, traceability, limited data retention

  • EU-only storage by default, encryption in transit and at rest

  • Reversibility clause and data portability

  • Optional DPO support and staff awareness training