{"id":2433,"date":"2025-12-11T14:10:37","date_gmt":"2025-12-11T13:10:37","guid":{"rendered":"https:\/\/www.syredis.fr\/?page_id=2433"},"modified":"2025-12-11T14:10:51","modified_gmt":"2025-12-11T13:10:51","slug":"2433-2","status":"publish","type":"page","link":"https:\/\/www.syredis.fr\/?page_id=2433&lang=en","title":{"rendered":"Support_IT_Eng"},"content":{"rendered":"

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Level 2 & 3 Support<\/p><\/div>\n\t\t\t<\/div>

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Secure your staff\u2019s day-to-day operations<\/h3>\n

We support municipalities, intermunicipal authorities, departments, and public institutions with a responsive service that is GDPR-compliant and adapted to the budgetary and organizational constraints of the local public sector.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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Our Services for the Public Sector<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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Helpdesk & Staff Support<\/span><\/h4>\n\t\t\t\t\t\t

Service desk with multi-channel support (phone, portal, email), remote assistance, and on-site interventions :<\/p>\n

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      Ticket management (ITIL)<\/p>\n<\/li>\n

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      Customized service catalog<\/p>\n<\/li>\n

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      Line-of-business application support (civil registry, finance, GIS, etc.)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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      Managed IT Services & Asset Management<\/span><\/h4>\n\t\t\t\t\t\t

      Monitoring, updates, patching, and administration of workstations, servers, and networks across the authority :<\/p>\n

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          Inventory & CMDB<\/p>\n<\/li>\n

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          Patch management (WSUS\/MECM)<\/p>\n<\/li>\n

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          Network monitoring and backups<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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          Cybersecurity<\/span><\/h4>\n\t\t\t\t\t\t

          Protection of public data and staff, awareness training, and incident response.<\/p>\n

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              Antivirus\/EDR & web filtering<\/p>\n<\/li>\n

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              Disaster Recovery Plan (DRP)<\/p>\n<\/li>\n

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              Phishing tests & training<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Projects & Advisory<\/span><\/h4>\n\t\t\t\t\t\t

              Support for the success of your digital projects, from design to production :<\/p>\n

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                  Infrastructure modernization<\/p>\n<\/li>\n

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                  Microsoft 365 migrations<\/p>\n<\/li>\n

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                  Optimization of virtualized environments<\/p>\n<\/li>\n

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                  Data Protection Officer (DPO) services<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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                  Our Commitments<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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                  Helpdesk & Staff Support<\/span><\/h4>\n\t\t\t\t\t\t

                  Clear service level agreements (SLAs) :<\/p>\n

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                      Response time < 30 business minutes<\/p>\n<\/li>\n

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                      Standard resolution < 24h<\/p>\n<\/li>\n

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                      Transparent communication & reportin<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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                      Compliance & GDPR<\/span><\/h4>\n\t\t\t\t\t\t

                      Processing records, DPIA when required, subcontracting clauses, logging and retention of audit trails.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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                      Proximity<\/span><\/h4>\n\t\t\t\t\t\t

                      Guaranteed closeness with scheduled on-site visits, systematic reporting, and a dedicated point of contact throughout your project.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2433","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2433"}],"version-history":[{"count":3,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2433\/revisions"}],"predecessor-version":[{"id":2436,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2433\/revisions\/2436"}],"wp:attachment":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}