{"id":2409,"date":"2025-12-11T14:01:46","date_gmt":"2025-12-11T13:01:46","guid":{"rendered":"https:\/\/www.syredis.fr\/?page_id=2409"},"modified":"2025-12-11T14:02:05","modified_gmt":"2025-12-11T13:02:05","slug":"2409-2","status":"publish","type":"page","link":"https:\/\/www.syredis.fr\/?page_id=2409&lang=en","title":{"rendered":"Outsourcing_Eng"},"content":{"rendered":"

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Ensure the continuity of your public services with secure, GDPR-compliant managed IT services<\/span><\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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User support, 24\/7 monitoring, encrypted backups, cybersecurity, and network management \u2014 designed for municipalities, intermunicipalities, schools, and social services.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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The comprehensive solution for a reliable, long-lasting information system for your local authority.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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\ue090<\/span><\/span><\/div>\n\t\t\t\t\t
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Service Desk<\/span><\/h4>\n\t\t\t\t\t\t

User ticket handling (phone, portal, email), tailored SLAs, remote assistance.<\/p>\n

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\uf108<\/span><\/span><\/div>\n\t\t\t\t\t
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Workstations & Applications<\/span><\/h4>\n\t\t\t\t\t\t

Deployment, MDM, standardized images, profile and access management, M365\/Google Workspace suites.<\/p>\n

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\uf3ed<\/span><\/span><\/div>\n\t\t\t\t\t
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Managed Cybersecurity<\/span><\/h4>\n\t\t\t\t\t\t

EDR\/antivirus, web filtering, MFA, hardening, regular audits, staff awareness training.<\/p>\n

<\/h3><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\uf6ff<\/span><\/span><\/div>\n\t\t\t\t\t
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Networks & Wi-Fi<\/span><\/h4>\n\t\t\t\t\t\t

Switching, routing, SD-WAN, QoS, Wi-Fi access points for schools\/town halls, segmentation & NAC.<\/p>\n

<\/h3><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\ue0e4<\/span><\/span><\/div>\n\t\t\t\t\t
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Backups & DRP<\/span><\/h4>\n\t\t\t\t\t\t

Encrypted and offline backups, restoration tests, clear and monitored RPO\/RTO objectives.<\/p>\n

<\/h3><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\ue0e6<\/span><\/span><\/div>\n\t\t\t\t\t
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Compliance & GDPR<\/span><\/h4>\n\t\t\t\t\t\t

Record keeping, DPIA, subcontracting clauses, logging, reversibility. Optional DPO service.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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99,9%<\/span><\/h2>\n\t\t\t\t\t\t

Target avaibility<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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Response time<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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+ 5000<\/span><\/h2>\n\t\t\t\t\t\t

Devices monitored<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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24\/7<\/span><\/h2>\n\t\t\t\t\t\t

Monitoring & alerts<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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Commitments & Compliance<\/p><\/div>\n\t\t\t<\/div>

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\u2714 Contrat de sous\u2011traitance RGPD\u00a0 & clauses de r\u00e9versibilit\u00e9
\u2714 H\u00e9bergement & chiffrement des donn\u00e9es en France
\u2714 Gestion des habilitations (principe du moindre privil\u00e8ge)
\u2714 Journalisation, conservation et tra\u00e7abilit\u00e9 des acc\u00e8s
\u2714 Tests de restauration & exercices PRA\/PCA
\u2714 Sensibilisation cybers\u00e9curit\u00e9 des agents<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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Typical Deliverables<\/p><\/div>\n\t\t\t<\/div>

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    \n
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    Operations charter & service catalog<\/p>\n<\/li>\n

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    Security assurance plan (SAP) & ISSP<\/p>\n<\/li>\n

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    Record of processing activities & DPIA (when required)<\/p>\n<\/li>\n

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    Monthly reports (SLA, incidents, changes)<\/p>\n<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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    Reference Architecture<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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    N<\/span><\/span><\/div>\n\t\t\t\t\t
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    Audit & Onboarding<\/span><\/h4>\n\t\t\t\t\t\t

    Information system mapping, asset inventory, risk assessment, recovery plan.<\/p>\n

    <\/h3><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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    Contracts & Security<\/span><\/h4>\n\t\t\t\t\t\t

    GDPR clauses, procedures, baseline hardening, security framework.<\/p>\n

    <\/h3><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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    RMM Tooling<\/span><\/h4>\n\t\t\t\t\t\t

    Monitoring agent, patch management, ticketing portal & SLAs.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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    \uf2f5<\/span><\/span><\/div>\n\t\t\t\t\t
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    Governance<\/span><\/h4>\n\t\t\t\t\t\t

    Steering committee, reporting, roadmap & continuous improvement.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2409","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2409"}],"version-history":[{"count":3,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2409\/revisions"}],"predecessor-version":[{"id":2412,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2409\/revisions\/2412"}],"wp:attachment":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}