{"id":2373,"date":"2025-12-11T06:35:03","date_gmt":"2025-12-11T05:35:03","guid":{"rendered":"https:\/\/www.syredis.fr\/?page_id=2373"},"modified":"2025-12-11T06:35:15","modified_gmt":"2025-12-11T05:35:15","slug":"2373-2","status":"publish","type":"page","link":"https:\/\/www.syredis.fr\/?page_id=2373&lang=en","title":{"rendered":"Communication_IP_Eng"},"content":{"rendered":"

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Modernize citizen services with a next-generation IPBX<\/span><\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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IP telephony, multi-site call handling, queues, IVR, call recording, real-time statistics, and mobility \u2014 in the cloud or on-premises, depending on your requirements.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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A telephony solution tailored for local authorities<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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P-Series PBX System<\/span><\/h4>\n\t\t\t\t\t\t

Full IP standard, available as a managed cloud service or on-premises appliance.<\/p>\n

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      Multi-level IVR, queues, ring groups, voicemail<\/p>\n<\/li>\n

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      Contact center: wallboards, SLA, KPIs<\/p>\n<\/li>\n

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      Microsoft Teams & CRM integration<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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      SIP Gateways & Trunks<\/span><\/h4>\n\t\t\t\t\t\t

      Interoperability with public operators and existing systems.<\/p>\n

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          SIP\/TLS & SRTP, operator SBC, dial plan<\/p>\n<\/li>\n

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          Interoperable, DDI per department, scheduling<\/p>\n<\/li>\n

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          High availability & automatic failover<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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          Mobility & Remote Work<\/span><\/h4>\n\t\t\t\t\t\t

          Stay reachable wherever you are.<\/p>\n

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              Linkus softphone (iOS\/Android\/Windows\/macOS)<\/p>\n<\/li>\n

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              Calls, chat, presence, video & screen sharing<\/p>\n<\/li>\n

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              VPN\/Zero-Trust, firewall, managed allow-lists<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Use Cases for Your Public Services<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Town Hall Front Desk & Citizen Services<\/span><\/h4>\n\t\t\t\t\t\t

              Dedicated numbers: Civil Registry, Elections, Urban Planning
              Custom on-hold messages adapted to peak periods
              Automatic callbacks for abandoned calls<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Schools & After-School Services<\/span><\/h4>\n\t\t\t\t\t\t

              Call allow-lists and restricted schedules
              Broadcast of alerts (SMS\/announcements) to staff
              DECT phones for on-site mobility<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Municipal Police & On-Call Services<\/span><\/h4>\n\t\t\t\t\t\t

              Priority queue, call recording, call logs
              Forwarding to on-call mobile phones, time-based scenarios
              Emergency hotline with pickup performance indicators<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Social Services & Community Support<\/span><\/h4>\n\t\t\t\t\t\t

              Interaction history and caller identification
              Specialized queues and automatic callbacks
              Enhanced confidentiality & access control<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Key Features<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Reception & Call Routing<\/span><\/h4>\n\t\t\t\t\t\t

              Multi-level IVR, announcements & information messages
              Department-based and multi-site dial plans
              Calendars (public holidays, emergencies, closures)<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Contact Center<\/span><\/h4>\n\t\t\t\t\t\t

              Call queues (priority, max wait time, overflow)
              Real-time statistics, SLA & call monitoring
              Abandoned-call callbacks, satisfaction surveys via SMS\/email<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Collaboration<\/span><\/h4>\n\t\t\t\t\t\t

              Softphone, video, chat, presence, screen sharing
              Microsoft Teams & Outlook integration
              APIs & webhooks for your applications<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Resilience<\/span><\/h4>\n\t\t\t\t\t\t

              High availability (cloud) & operator failover
              On-premises: redundancy and scheduled backups
              Continuity plan: conditional forwarding<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Security & Compliance<\/span><\/h4>\n\t\t\t\t\t\t

              SIP\/TLS encryption and SRTP media protection
              Access policies, MFA, logging
              Retention settings for GDPR compliance<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Accessibility<\/span><\/h4>\n\t\t\t\t\t\t

              Text-to-speech and clear messaging
              Queues & IVR fully operable via keypad only
              Design aligned with WAI-ARIA best practices<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Two Deployment Approaches<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Model
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              Managed Cloud
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              On-premises Appliance<\/div><\/div>\n<\/div>\n <\/div>
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              Ideal for
              <\/div><\/div>\n
              Municipalities & intermunicipalities seeking simplicity and scalability
              <\/div><\/div>\n
              Sensitive sites, specific network requirements<\/div><\/div>\n<\/div>\n <\/div>
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              Strengths
              <\/div><\/div>\n
              Built-in HA, automatic updates, predictable OPEX
              <\/div><\/div>\n
              Full control, local integration, no critical outbound traffic<\/div><\/div>\n<\/div>\n <\/div>
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              Considerations
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              Dependent on WAN connectivity
              <\/div><\/div>\n
              Maintenance required, initial CAPEX<\/div><\/div>\n<\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2373","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2373"}],"version-history":[{"count":3,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2373\/revisions"}],"predecessor-version":[{"id":2376,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2373\/revisions\/2376"}],"wp:attachment":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}