{"id":2320,"date":"2025-12-11T05:55:59","date_gmt":"2025-12-11T04:55:59","guid":{"rendered":"https:\/\/www.syredis.fr\/?page_id=2320"},"modified":"2025-12-11T05:56:22","modified_gmt":"2025-12-11T04:56:22","slug":"2320-2","status":"publish","type":"page","link":"https:\/\/www.syredis.fr\/?page_id=2320","title":{"rendered":"Support_IT_Fra"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Support niveau 2 &amp; 3<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>S\u00e9curisez le quotidien de vos agents<\/h3>\n<p>Nous accompagnons mairies, EPCI, d\u00e9partements et \u00e9tablissements publics avec un service r\u00e9actif, conforme au RGPD et adapt\u00e9 aux contraintes budg\u00e9taires et organisationnelles du secteur public local.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Nos services pour le secteur public<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_4 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Helpdesk & Assistance agents<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Centre de services, prise en charge multi\u2011canal (t\u00e9l\u00e9phone, portail, e\u2011mail), t\u00e9l\u00e9assistance et interventions sur site.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Gestion des tickets (ITIL)<\/li>\n<li>Catalogue de services personnalis\u00e9<\/li>\n<li>Support applicatif m\u00e9tiers (\u00e9tat civil, finances, SIG\u2026)<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_4 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Infog\u00e9rance & Parc<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Supervision, mises \u00e0 jour, correctifs et administration des postes, serveurs et r\u00e9seaux de la collectivit\u00e9.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Inventaire &amp; CMDB<\/li>\n<li>Gestion des correctifs (WSUS\/MECM)<\/li>\n<li>Surveillance r\u00e9seau et sauvegardes<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_4 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Cybers\u00e9curit\u00e9<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Protection des donn\u00e9es publiques et des agents, sensibilisation et r\u00e9ponse \u00e0 incident.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Antivirus\/EDR &amp; filtrage web<\/li>\n<li>Plan de reprise d\u2019activit\u00e9 (PRA)<\/li>\n<li>Tests de phishing &amp; formation<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_4 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_3  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Projets & Conseil<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Accompagnement dans la r\u00e9ussite de vos projets num\u00e9riques, de la conception \u00e0 la mise en production.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Modernisation des infrastructures<\/li>\n<li>Migrations Microsoft 365,<\/li>\n<li>Optimisation de vos environnements virtualis\u00e9s<\/li>\n<li>D\u00e9l\u00e9gu\u00e9s \u00e0 la Protection des Donn\u00e9es.<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Nos engagement<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_8  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_4  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Helpdesk & Assistance agents<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Accords de niveau de service (SLA).<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Prise en charge &lt; 30 minutes ouvr\u00e9es<\/li>\n<li>R\u00e9solution standard &lt; 24h<\/li>\n<li>Communication transparente &amp; rapports<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_9  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_5  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Conformit\u00e9 & RGPD<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Registres de traitements, AIPD au besoin, clauses de sous\u2011traitance, journalisation et conservation des logs.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_10  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_6  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Proximit\u00e9<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Proximit\u00e9 garantie avec des interventions sur site planifi\u00e9es, un compte-rendu syst\u00e9matique et un interlocuteur unique pour toute la dur\u00e9e de votre projet.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2320","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2320"}],"version-history":[{"count":3,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2320\/revisions"}],"predecessor-version":[{"id":2324,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2320\/revisions\/2324"}],"wp:attachment":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}