{"id":2316,"date":"2025-12-11T05:54:50","date_gmt":"2025-12-11T04:54:50","guid":{"rendered":"https:\/\/www.syredis.fr\/?page_id=2316"},"modified":"2025-12-11T05:55:06","modified_gmt":"2025-12-11T04:55:06","slug":"2316-2","status":"publish","type":"page","link":"https:\/\/www.syredis.fr\/?page_id=2316","title":{"rendered":"Maintenance_IT_Fra"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_animated  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h1 class=\"et_pb_module_header\"><span>Assurer la continuit\u00e9 num\u00e9rique de votre collectivit\u00e9.<\/span><\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Assistance utilisateurs, supervision 24\/7, s\u00e9curit\u00e9 et sauvegardes. Des contrats clairs, conformes au RGPD et adapt\u00e9s aux exigences des march\u00e9s publics (DUME, Chorus Pro, clauses de r\u00e9versibilit\u00e9).<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"1221\" height=\"960\" src=\"https:\/\/www.syredis.fr\/wp-content\/uploads\/2025\/11\/Maintenance.png\" alt=\"\" title=\"Maintenance\" srcset=\"https:\/\/www.syredis.fr\/wp-content\/uploads\/2025\/11\/Maintenance.png 1221w, https:\/\/www.syredis.fr\/wp-content\/uploads\/2025\/11\/Maintenance-980x771.png 980w, https:\/\/www.syredis.fr\/wp-content\/uploads\/2025\/11\/Maintenance-480x377.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1221px, 100vw\" class=\"wp-image-1968\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Nos services pour les collectivit\u00e9s<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Support utilisateurs<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Guichet unique &amp; assistance<br \/>Centre de services (N1\/N2), prise en main \u00e0 distance<br \/>Interventions sur site planifi\u00e9es (r\u00e9gie ou tickets)<br \/>Catalogue de services et portail usagers<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Parc & postes<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Gestion du parc et MCO<br \/>D\u00e9ploiement d\u2019images, MDM, mises \u00e0 jour<br \/>Inventaire &amp; gestion des licences<br \/>Politique de renouvellement (TCO ma\u00eetris\u00e9)<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_3  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>S\u00e9curit\u00e9<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Protection &amp; conformit\u00e9<br \/>Antivirus EDR, filtrage web, MFA<br \/>Sauvegardes 3-2-1, PRA\/PCA adapt\u00e9s<br \/>Journalisation et durcissement (principe du moindre privil\u00e8ge)<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_4  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>R\u00e9seaux & serveurs<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Supervision &amp; exploitation<br \/>Supervision 24\/7 (disponibilit\u00e9, capacit\u00e9, s\u00e9curit\u00e9)<br \/>Administration serveurs Windows\/Linux, virtualisation<br \/>Wifi public\/administratif, QoS, VLAN<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_5  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Cloud public\/priv\u00e9<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Messaging &amp; collaboration<br \/>Microsoft 365 \/ Google Workspace<br \/>Archivage l\u00e9gal des mails, politiques de r\u00e9tention<br \/>Accompagnement au changement<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_8  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_6  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>March\u00e9s publics<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>Proc\u00e9dures &amp; clauses<br \/>Assistance DCE, variantes, p\u00e9nalit\u00e9s adapt\u00e9es<br \/>DUME\/MPS, r\u00e9ponses d\u00e9mat., facturation Chorus Pro<br \/>Clause de r\u00e9versibilit\u00e9 et transfert de comp\u00e9tences<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_2  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_9  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>M\u00e9thodes &amp; gouvernance<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_5  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_10  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Organisation inspir\u00e9e des bonnes pratiques et anim\u00e9e par des indicateurs simples.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><ul>\n<li>Catalogue de services : qui fait quoi, comment demander.<\/li>\n<li>Processus d\u2019escalade : priorisation P1\u2192P4, GTI\/GTR.<\/li>\n<li>Change &amp; mises en prod : fen\u00eatres, retours arri\u00e8re, communication.<\/li>\n<li>Comit\u00e9s : hebdo d\u2019exploitation, mensuel de pilotage, trimestriel strat\u00e9gique.<\/li>\n<li>Tableau de bord : disponibilit\u00e9, MTTR, satisfaction, s\u00e9curit\u00e9.is\u00e9s<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_11  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>RGPD &amp; s\u00e9curit\u00e9<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_6  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><ul>\n<li>DPA\/avenants de sous\u2011traitance, registre des traitements support<\/li>\n<li>Gestion des habilitations, tra\u00e7abilit\u00e9, conservation limit\u00e9e<\/li>\n<li>Stockage UE par d\u00e9faut, chiffrement en transit\/au repos<\/li>\n<li>Clause de r\u00e9versibilit\u00e9 et portabilit\u00e9 des donn\u00e9es<\/li>\n<li>Si besoin, accompagnement DPO et sensibilisation des agents.<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2316","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2316"}],"version-history":[{"count":3,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2316\/revisions"}],"predecessor-version":[{"id":2319,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2316\/revisions\/2319"}],"wp:attachment":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}