{"id":2292,"date":"2025-12-11T05:48:30","date_gmt":"2025-12-11T04:48:30","guid":{"rendered":"https:\/\/www.syredis.fr\/?page_id=2292"},"modified":"2026-05-14T10:31:27","modified_gmt":"2026-05-14T08:31:27","slug":"2292-2","status":"publish","type":"page","link":"https:\/\/www.syredis.fr\/?page_id=2292","title":{"rendered":"Communication_IP_Fra"},"content":{"rendered":"

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Solution de t\u00e9l\u00e9phonqie adapt\u00e9e aux collectivit\u00e9s<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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IPBX System<\/span><\/h4>\n\t\t\t\t\t\t

Standard IP complet, en cloud manag\u00e9 ou appliance sur site.<\/p>\n

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    • SVI multi-niveaux, files, groupe d'appels, messagerie<\/li>\n
    • Centre de contacts : murs d'images, SLA, KPI<\/li>\n
    • Int\u00e9gration Microsoft Teams & CRM<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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      Passerelles & Trunks SIP<\/span><\/h4>\n\t\t\t\t\t\t

      Interop\u00e9rabilit\u00e9 avec op\u00e9rateurs publics et dispositifs existants.<\/p>\n

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        • SIP\/TLS & SRTP, SBC op\u00e9rateur, plan de num\u00e9rotation<\/li>\n
        • Interop\u00e9rable, DDI par service, horaires<\/li>\n
        • Haute disponibilit\u00e9 & reprise automatique<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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          Mobilit\u00e9 & t\u00e9l\u00e9travail<\/span><\/h4>\n\t\t\t\t\t\t

          Restez joignables o\u00f9 que vous soyez.<\/p>\n

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            • Softphone Linkus (iOS\/Android\/Windows\/macOS)<\/li>\n
            • Appels, chat, pr\u00e9sence, visio & partage d'\u00e9cran<\/li>\n
            • VPN\/Zero-Trust, pare-feu, \":allow-list\" administr\u00e9es<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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              Cas d'usage pour vos services<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Accueil mairie & guichets<\/span><\/h4>\n\t\t\t\t\t\t

              Num\u00e9ros d\u00e9di\u00e9s : \u00c9tat civil, \u00e9lections, urbanisme
              Annonce d'attente personnalis\u00e9e selon les pics d'affluence
              Rappels automatiques en cas d'abandon<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              \u00c9coles & p\u00e9riscolaire<\/span><\/h4>\n\t\t\t\t\t\t

              Listes blanches d'appel, horaires restreints
              Diffusion d'alertes (SMS\/annonces) vers personnels
              T\u00e9l\u00e9phones DECT pour la mobilit\u00e9 dans les sites<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Police municipale & astreintes<\/span><\/h4>\n\t\t\t\t\t\t

              File prioritaire, enregistrements, journal d'appels
              Transferts vers mobiles d'astreinte, sc\u00e9narios horaires
              Hotline d'urgence avec indicateurs de d\u00e9croch\u00e9<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              CCAS & services sociaux<\/span><\/h4>\n\t\t\t\t\t\t

              Historique des interactions et fiche appelant
              Files sp\u00e9cialis\u00e9es et rappels automatiques
              Confidentialit\u00e9 renforc\u00e9e & contr\u00f4le des acc\u00e8s<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Fonctionnalit\u00e9s cl\u00e9s<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Accueil & routage<\/span><\/h4>\n\t\t\t\t\t\t

              SVI multi-niveaux, annonces & messages d'information
              Plan de num\u00e9rotation par service & multi-sites
              Calendriers (jours f\u00e9ri\u00e9s, urgences, fermetures)<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Centre de contacts<\/span><\/h4>\n\t\t\t\t\t\t

              Files d'attente (priorit\u00e9, temps max, d\u00e9bordement)
              Statistiques temps r\u00e9el, SLA & \u00e9coute
              Rappels sur abandon, satisfaction par SMS\/email<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Collaboration<\/span><\/h4>\n\t\t\t\t\t\t

              Softphone, visio, chat, pr\u00e9sence, partage d'\u00e9cran
              Int\u00e9gration Microsoft Teams & Outlook
              API & webhooks pour vos applications<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              R\u00e9silience<\/span><\/h4>\n\t\t\t\t\t\t

              Haute disponibilit\u00e9 (cloud) & bascule op\u00e9rateur
              Sur site : redondance et sauvegardes planifi\u00e9es
              Plan de continuit\u00e9 : renvois conditionnels<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              S\u00e9curit\u00e9 & conformit\u00e9<\/span><\/h4>\n\t\t\t\t\t\t

              Chiffrement SIP\/TLS et m\u00e9dia SRTP
              Politiques d'acc\u00e8s, MFA, journalisation
              Param\u00e8tres de r\u00e9tention pour conformit\u00e9 RGPD<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>

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              Accessibilit\u00e9<\/span><\/h4>\n\t\t\t\t\t\t

              Synth\u00e8se vocale & messages clairs
              Files & SVI compatibles clavier uniquement
              Design conforme aux bonnes pratiques WAI-ARIA<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Deux approches de d\u00e9ploiement<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>

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              Mod\u00e8le<\/th>\nId\u00e9al pour<\/th>\nPoints forts<\/th>\n\u00c0 consid\u00e9rer<\/th>\n<\/tr>\n<\/thead>\n
              Cloud manag\u00e9<\/b><\/td>\nCommunes & EPCI souhaitant simplicit\u00e9 et \u00e9volutivit\u00e9<\/td>\nHA int\u00e9gr\u00e9e, mises \u00e0 jour automatiques, OPEX pr\u00e9visible<\/td>\nD\u00e9pendance connectivit\u00e9 WAN<\/td>\n<\/tr>\n
              Appliance sur site<\/b><\/td>\nSites sensibles, exigences r\u00e9seau sp\u00e9cifiques<\/td>\nContr\u00f4le total, int\u00e9gration locale, aucun flux sortant critique<\/td>\nMaintenance \u00e0 planifier, CAPEX initial<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2292","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2292"}],"version-history":[{"count":6,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2292\/revisions"}],"predecessor-version":[{"id":3084,"href":"https:\/\/www.syredis.fr\/index.php?rest_route=\/wp\/v2\/pages\/2292\/revisions\/3084"}],"wp:attachment":[{"href":"https:\/\/www.syredis.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}